What games are included in my bonus?
Your bonus is tailored for a broad range of games, specifically designed for Slots and a combination of Slots + Cards. This means you can enjoy your bonus on a wide variety of slot machines, as well as card games, including Blackjack and Video Poker, alongside selected Specialty games.
However, it's important to note that certain restrictions apply. Bonuses are not applicable to card games provided by Dragon Gaming and Specialty games by Rival. Furthermore, games from Betsoft, Nucleus, Saucify, all Live Dealer games, and any Jackpot & Table games are excluded from bonus eligibility.
What games are excluded from the bonuses?
Using your bonus on certain games won't contribute to meeting your wagering requirements unless the bonus terms say otherwise. This includes Live Dealer games, Jackpot games, Ride 'em Poker, Baccarat, Roulette, Craps, Pai Gow, War and other table games. Additionally, all offerings from Dragon Gaming, except for scratch cards and slots, and any games from Betsoft, Nucleus, Saucify, and SpadeGaming, are excluded from promotional play. To ensure clarity and make the most of your gaming experience, always check the specific details in the bonus description you've chosen.
Are there any limitations attached to the bonus funds?
Every bonus we offer comes with a Playthrough Requirement. This means you'll need to bet a specific total amount before you're able to withdraw the bonus or any winnings it generated. Each bet you make reduces your overall playthrough requirement by the amount wagered. Once the playthrough hits 0, you've met the requirement and can access your winnings.
Different games contribute differently to the wagering requirements based on the type of bonus you've chosen:
- Slots, Video Slots, Keno, and Scratch Cards – 1.00
- Card Games – 0.20
- Video Poker - 0.20
Be aware that some bonuses have a Maximum Cashout Limit – in this case, any amount that exceeds the limit will be removed from your playable balance upon meeting the wagering requirement.
On the other hand, bonuses offering Unlimited Cashout won't let you withdraw the bonus amount itself, but you can withdraw any winnings above that after fulfilling the playthrough requirements.
Do you offer any bonuses with no wagering requirements?
All bonuses come with wagering requirements, but there are exceptions for players in our VIP Club.
What is the playthrough?
Playthrough (Wagering/Rollover) is the specific amount of money that you need to bet overall before you can withdraw the bonus or collect any winnings derived from it. Every bet placed decreases the total playthrough by the bet amount. When it stands at 0, it means the playthrough is completed.
Wagers placed on each type of game will contribute different amounts towards the wagering requirement in corresponding bonuses taken:
- Slots, Video Slots, Keno, and Scratch Cards - 1.00
- Card Games - 0.20
- Video Poker - 0.20
Can you give me an example of a playthrough?
Playthrough multipliers might vary depending on the type of bonus. The wagering requirements for the Match Bonuses, for instance, are (deposit + bonus) x30 for slots and x35 for slots + cards.
It is calculated this way: if you deposit $100 and take a 200% match bonus for slots on top, you will receive $300 in total. Thus, the playthrough will be ($100+$200)*30 =$9000. Each time you place a bet, whether it is a winning or losing one, the playthrough will be deducted from the bet amount. Once the playthrough reaches 0, the bonus money will be converted into a withdrawable balance.
How do I find out my current playthrough progress?
The Playthrough progress can be checked by clicking on your Playable Balance (in the top right-hand corner for PC and in the bottom right-hand corner for Mobile)
What is the maximum cashout for the bonus?
It depends on the bonus that you have chosen to play with. Please contact Customer Support to get explicit information about your active promotion.
Generally, only certain bonuses come with a maximum cash-out restriction (e.g., No-Deposit Bonuses or Cashback Bonuses). This means that you may withdraw the funds up to a maximum cash-out value determined by the bonus conditions, but not more than that. Thus, if wagering requirements were met, but your balance is above the pre-determined maximum cashout limit, the extra funds will be either deducted automatically (after the playthrough is completed), or our Finance Department will void the excess upon the withdrawal.
I've chosen a bonus with no maximum cashout. Does this mean that I'll be able to cash out everything once the playthrough is completed?
In case a bonus chosen (e.g., Percentage Match bonus) comes with no maximum cashout limit, you can withdraw all the winnings derived from it except for the initial bonus amount. Therefore, the exceeding bonus amount will be automatically deducted upon the withdrawal request.
For example, if you deposit $100 and take a 200% match bonus on top, you will receive $200 as a bonus amount, turning your total playable balance into $300 ($100 deposit + $200 bonus). Once the playthrough requirement for the bonus is met and you decide to withdraw your winnings – the initial bonus amount of $200 will be deducted automatically by the system, and the rest of the winnings will be yours to keep.
Certain match bonuses (e.g., Free Spins Match bonuses) come with no maximum cashout limit, allowing you to withdraw all the winnings accrued from them. For example, if you deposit $100 and redeem 90 Free Spins on top of it, your entire balance will become withdrawable after successfully completed playthrough requirement.
However, we do recommend checking the bonus description before you choose to redeem it, as some bonus offers come with a maximum cashout limit.
Can I withdraw my winnings if my playthrough is not finished?
All of the bonus types at Cherry Gold Casino are subject to Playthrough Requirements. If you decide to take a bonus or promotion, please make sure to check that any associated wagering requirements are met before requesting a payout. Failure to meet the wagering requirements will result in the withdrawal request being denied.
Why is my playthrough not changing when I place bets?
Placing bets in the games excluded from your active promotion doesn't count toward the playthrough requirement. If you've noticed that your wager doesn't influence the remaining playthrough, it's highly recommended to stop placing any bets and immediately contact Customer Support.
Is there the maximum bet amount when I play with a bonus?
The maximum bet amount restriction is not applied when using a bonus. Therefore, you are welcome to check the minimum/maximum bet of the chosen game & place the preferable bet.
How can I accumulate and use my comp points?
Comp Points are being accumulated while you're placing bets in our Casino. For every $12 that you wager, you get 1 CP, but this ratio might be significantly improved per player's VIP class (gaming/depositing activity). In our Cashier tab (Playable Balance section for Mobile), you can redeem 100 CP to get $1 on your playable balance without any wagering or maximum cashout restrictions attached to it.
To withdraw your Comp Points, please, click on Balance -> Finances -> Comp points. Once you're there, you may enter the amount of Comp Points you'd like to convert and click on the button "Redeem."
Remember, the minimum amount you can convert there is 100 CP; otherwise, your request will be dismissed.
It’s advisable to redeem your Comp Point balance only in case there’s no active bonus on your account. Otherwise, bonus restrictions will be attached to the converted amount.
Are there any restrictions attached to my comp points?
Comp Point are converted into Real Cash, which means that there won’t be any limitations attached to them. However, it’s advisable to redeem your Comp Point balance only in case there’s no active bonus on your account. Otherwise, bonus restrictions will be attached to the converted amount.
How do I convert my comp points into real money?
For Mobile users: In order to redeem your Comp Point Balance, please go to ‘Lobby’ -> tap your ‘Balance’ on the bottom right-hand corner of your screen ‘Comp Points’ -> ‘Redeem’ -> enter the needed amount of comp points that you’d like to redeem -> hit ‘Redeem’
For PC users: In order to redeem your Comp Point Balance, please go to ‘Lobby’ -> tap your ‘Balance’ on the top right-hand corner of your screen -> ‘Comp Points’ -> ‘Redeem’ -> enter the needed amount of comp points that you’d like to redeem -> hit ‘Redeem’
What is a sign-up bonus?
In order to allow new players to test out the games before making their first deposit with us, we provide sign-up bonuses, which are no deposit bonuses. Please get in touch with the customer support staff to activate your complimentary incentive.
What is a welcome bonus pack?
A player can get a set of consecutive incentives on their first three deposits, known as a welcome bonus pack. To expose a new player to a variety of bonus kinds, this offer includes a match bonus and a few Free Spin incentives. Crypto depositors also have the opportunity to get a welcome bundle. Kindly review the rules of the bonus pack before selecting a cryptocurrency or regular offer.
How many bonus points can I get as a sign-up?
One sign-up bonus can be used by a player before making a deposit. It is against the casino's Terms & Conditions to use numerous sign-up bonuses, and doing so might result in the loss of any wins you were able to accrue from the offer.
What is a match bonus?
This kind of bonus matches your deposit up to a certain percentage or spin cap (or both). Simply log into your account and activate the bonus of your choice in the Finance tab (by clicking the Deposit button on a PC or the Menu on a mobile device) before making a deposit to be eligible for one. Should you experience any problems with redeeming a bonus, please get in touch with the Customer Support department. Please check your email or the Promotions tab to remain updated on perks.
What types of match bonuses do you have?
Percentage Match Bonus – upon redeeming this type of bonus, you will receive a certain percentage on top of the deposit amount. For instance, a 100% match bonus with a $100 deposit will give you an extra $100 to spend. Your total bankroll will then be $200.
Spins Match bonus – this type of bonus adds a specific amount of spins on top of your deposit to play certain slot games. The number of spins varies depending on the bonus itself. (e.g., 90 spins with a deposit amount of $100).
Percentage + Free Spins Match bonus – it's a combination of the two previous bonus types that applies both percentage + the free spins on top of your deposit amount (e.g., 100% + 15 free spins with a deposit amount of $75)
What is a Free Chip bonus?
In the event that your balance falls below $0.3, a customer support agent can claim this free cashback incentive. It is not possible to submit numerous FC promotion requests in a row. You must make a real-money deposit in the meantime in order to be qualified to claim the second Free Chip if you have already played with one and are prepared to claim another.
Can I use more than one bonus at once?
There can never be more than one active bonus on your account at a time, and multiple bonuses cannot be redeemed simultaneously. Before collecting any kind of bonus, ensure your prior bonus amount has fallen below $0.3.
Can I withdraw my winnings from a sign-up bonus?
Yes, absolutely. However, unless stated differently in the terms, the maximum you can withdraw is double the value of the no-deposit bonus, capped at a maximum of $100.
My balance from the sign-up bonus suddenly disappeared/reduced! What happened?
The maximum cashout limits and wager requirements apply to all no-deposit bonuses. There is a minimum of 50 wagering requirements for the bonus amount. Any sum exceeding the Maximum Cashout Limit will be instantly subtracted from your balance after you fulfill the Wagering Requirements for the sign-up bonus. You will also be prohibited from withdrawing excessive amounts of money.
What is a Free Spins Match Bonus?
This type of bonus adds a specific number of spins to your deposit to play certain slot games. The number of free spins varies depending on the bonus itself (e.g., 90 Free Spins on Cash Bandits 3 game with a deposit amount of $100).
The number of lines and bet amount are fixed up to the moment free spins are fully used. After the Free spins are added to your account, all the games will be locked except for the one you received Free Spins on.
The amount of money won with Free Spins has to be wagered 30 times in case the bonus applies to the slot games only and 30 times if it applies to both slots and cards. Please note that you should not place bets/stakes in the games excluded from the bonus; otherwise, your winnings accrued with a bonus shall not be included in the wagering.
This bonus type has no maximum cashout.
When is my bonus considered to be finished?
Your bonus is considered to be finished when your balance drops below $0.3 (bonus lost) OR when you complete the wagering requirements attached to it (bonus won).
All of the bonus types are subject to Playthrough Requirement. Playthrough (Wagering/Rollover) - is the specific amount of money you need to bet overall before you can withdraw the bonus or collect any winnings derived from it. Every bet placed gets the total playthrough decreased by the bet amount.
The Playthrough progress can be checked by clicking on the Balance button. Once the reflected amount reaches 0, it means the playthrough is completed, and your bonus balance is converted into the withdrawal amount.
Who is your game provider?
We incorporate a wide range of games offered by several top suppliers, including DiceLab, Dragon, Rival, Saucify, SpadeGaming, Betsoft, and Nucleus Game, to guarantee the greatest gaming experience at Cherry Gold Casino. They all use the same cutting-edge gambling software regulated online and mobile casinos with global player licenses. We always add new suppliers to our list to ensure that our gamers are never tired of the same games.
How can I play Live Dealer games?
These games may only be played with money that has been deposited; bonuses are not permitted. A player must make a deposit before selecting the appropriate game from the Live Dealer Games category in order to play Live Dealer games.
I've started playing with a bonus, and certain games are locked. Why is that?
If you find certain games locked after starting to play with a bonus, it could be due to one of two reasons. First, check if there's an active Free Spins bonus on your account by looking at your active bonuses. If so, just choose the specified game and enjoy. Alternatively, it may happen if you try to access the games that are not included in the bonus. If you're still unsure or encounter an unknown error, it's best to contact our support team for assistance.
What are progressive games?
Slot machines and card games that include progressive payouts are classified as Network Progressives as they are connected to a jackpot network that includes all online casinos that use software from a certain vendor. Progressive games may only be played with money that has been invested; bonuses are not permitted. They are found in a different area called "Jackpot."
How can I be sure the games are fair?
Games at Cherry Gold Casino are powered by a number of licensed gambling software providers. We guarantee fair play at any time and within any game chosen through the use of a certified Random Number Generator (RNG). This known system warrants absolute random results and has been widely tested by running hundreds of millions of game rounds.
The reels are spinning slowly. Is there a way to speed them up?
The game speed can be adjusted inside any slot game by clicking on the corresponding 'speed' change button (the design of the icon itself might vary from game to game – 'flash' icon, 'play' icon, etc.)
What is the difference between the regular slots and the progressive ones?
Local Jackpot Games are confined to just one game in one online casino. Because of the player's bets, the prize sum will also increase in this case. The sum of local jackpots will increase proportionately to the total number of wagers placed by participants, much like progressive jackpots in slot machines. Even though an identical slot game may be offered by several online casinos, each one may feature a different jackpot value and perhaps rise at a different rate. Moreover, only players who are actively engaging in the online casino may contribute to the pool and win the prize because this is a local jackpot for that particular casino. The good news is that, in contrast to network or wide-area progressive jackpots, players will have a better chance of landing these jackpots.
What gameplay options do you offer?
Instant Play Mode (for PC) – players tap on the Instant Play button in their web browser (e.g. Google Chrome, Firefox) to play the full game without needing to install it first.
Mobile Version – a simplified version of the website, where players can instantly play optimized games from their mobile browsers (e.g. Google Chrome, Safari)
Can I play on Mac?
MAC and Linux users can use Flash versions through regular access to the website on their browsers. (E.g. Safari, Google Chrome, Firefox).
Is there an option to play for fun? What is a Practice Mode?
To enter Practice Mode and play games for fun with unlimited funds, please ensure you're logged out of your account and navigate to your chosen game. When you hover over the game card, you'll see a "PRACTICE" option appear. Simply click on it and enjoy the game without using real cash.
Do you have a mobile app I can download from Google Play or AppStore?
Cherry Gold Casino doesn’t have mobile apps neither for Android nor for iOS. Nevertheless, players can play optimized casino games from their mobile browsers (e.g. Safari, Google Chrome)
What deposit methods do you have?
You can find a comprehensive list of deposit methods in the Banking section of the main page of the casino. Feel free to use any of the deposit methods listed in the Cashier section of your account.
What are your deposit limits?
The minimum deposit amount starts from $25. Maximum – $1000 per transaction.
The minimum deposit amount for Ethereum and USDT is 50. It stays the same for all accepted currencies and has no max amount limit.
How do I make a deposit?
Sign in and look for “Cashier” section and select a “Deposit. Choose a deposit method.
How long does it take for a deposit to go through?
The transaction time may vary depending on the payment method:
Whenever you choose to use your debit/credit card, money will be instantly taken out of your account.
Cryptocurrency deposits are pretty fast but still require some time (up to 20 minutes) to get verified in the blockchain system.
Can I place a deposit using a gift/prepaid card?
Please note that we accept only regular Visa, Mastercard, AMEX, and Discover cards as the first priority. Transactions with a prepaid/gift card are permitted only if it’s open for international online purchases.
Do you accept CashApp?
We don’t support CashApp electronic payments as a separate depositing method, however we accept transactions made with CashApp-issued cards through the credit/debit card depositing method in player’s cashier.
Do you accept PayPal? What about bank transfers/mobile payments/e-checks?
Yes, certainly. You can use your PayPal for making deposits. It comes with a minimum deposit amount of $25 and has no max amount limit.
Which currency can I use for setting up my account?
Cherry Gold Casino supports 2 major currencies: USD, and EUR. The currency can be set up only during the registration process and cannot be changed afterward. In case you mistakenly picked the wrong currency – please don’t hesitate to contact Customer Support for immediate assistance.
Can I change the currency on my account?
The currency can be set up only during the registration process and cannot be changed afterward. In case you mistakenly picked the wrong currency – please don’t hesitate to contact Customer Support for immediate assistance.
What is Venmo, and how can I use it to deposit crypto at Cherry Gold?
Venmo is a user-friendly digital wallet service that facilitates fast crypto money (
Bitcoin,
Ethereum, or
Litecoin) transfers. At Cherry Gold, we've incorporated Venmo as a simple method for depositing cryptocurrencies into your casino account.
If you have a Venmo account, here's how you can use it for crypto deposits at Cherry Gold:
-Visit Cherry Gold's deposit section;
-Select the cryptocurrency you wish to deposit;
-Input the desired amount of crypto for the deposit;
-Copy the generated crypto address;
-
Register with Venmo and load account with desired amount of money;
-Open the Cryptocurrency tab;
-Send the crypto using the generated address from there, and hit "Send" (more info
here).
Our website utilizes encryption for every transaction, guaranteeing the security of your sensitive data. Connect your Venmo account for effortless deposits, and enjoy the peace of mind that comes with secure crypto transactions.
Your deposited crypto will instantly be available in your Cherry Gold account, ready for thrilling gaming action! Now you can revel in an exciting gaming experience at Cherry Gold.
What is the difference between these cryptocurrencies: Bitcoin, Litecoin and Ethereum?
The main difference between these cryptocurrencies is their transaction speed and fees applied:
Bitcoin transactions, for instance, could take up to 40 minutes - depending on the fees involved.
Litecoin transactions depend entirely on network load; they usually take 2-8 minutes to complete. The blockchain fee for this currency is fixed and applies automatically.
Ethereum transfer takes anywhere between 30 seconds to 6 min if you pay standard gas fee price.
Can I use another person’s card to place a deposit?
The customers are allowed to use only their own credit/debit cards issued in their name. In case of using another person’s card – the customer will be required to submit the following documents to ensure that the transactions made with our casino were fully authorized and confirmed by the cardholder:
-copy of both of their IDs (front and back)
-copy of the credit card (front and back)
Can I use a card issued in a different country?
A debit/credit card country issuer should match customer’s place of residence indicated in his/her gaming account. In case of any mismatch, the transaction will be automatically declined by the system. Should you face similar issue – please don’t hesitate to contact Customer Support for further assistance.
Is it necessary to verify my account before depositing?
It’s not necessary to verify your account before depositing unless there’s a need to upgrade the security status of your profile.
Generally, Cherry Gold Casino requires 2-step verification:
The first step begins with verifying your account data over the phone upon placing your first successful deposit. It’s a standard procedure which is done for the security purposes as well as for enrolling into the casino cashback program.
As for the second step – its main purpose is to validate your documentation (KYC) and set up your account for the withdrawals.
Are there any fees for depositing the funds? Why does the amount on my card statement differ from the amount I’ve chosen to deposit in the Cashier?
Please be informed that we do not charge any deposit and/or payout fees whatsoever. However, the bank that you used to perform a transaction, as well as any other intermediate banks/payment providers involved, may charge additional processing and/or exchange fees at their sole discretion. Please note that by our terms and conditions we shall not be held responsible for the full cost of such fees.
How does your payment appear on my card’s statement?
Please be kindly advised that usually, transactions with our casino appear as purchases made at online stores in order to protect our clients’ privacy and security. While placing a deposit, you receive a purchase confirmation with the name of our merchant account, but please note that it can be reflected in various ways, such as a purchase of general goods/ office supplies/ accessories/ or consulting services from a non-descriptive store to guarantee your total confidentiality.
Can I win real money here?
Cherry Gold Casino customers can gamble for real money as well as withdraw real winnings. Real money gaming unlocks the top casino bonuses, promotions, and jackpots, which proves a big draw to players looking to maximize their gaming bankroll and odds of winning.
What payout methods do you have?
Please be informed that your winnings might be sent back to the credit card you deposited with, to your bank account, or to your Bitcoin wallet. However, it’s always up to our finance department to decide upon the final withdrawal method. If you have any specific preferences- please kindly mention them in your email to our finance team
(
[email protected]). The minimum withdrawal amount starts from $100. Maximum - $2000 per week.
What are your payout limits?
Please note that the minimum withdrawal amount starts from $100. The maximum amount you may request for withdrawal is $2000 per week.
What are your payout time-frames?
Approval of documentation is a one-time procedure that takes up to 4 (four) business days. In case any document is missing, you will be emailed with the list of necessary documents to be provided to the Casino finance department for the verification process. Once the documents are approved, you can request the withdrawal. It usually takes approximately 3-7 business days (Monday through Friday) for the finance department to process the withdrawal. Once your withdrawal is approved and sent, it takes up to 7 - 10 business days for the funds to reach your bank account/card and 48 hours to reach your crypto wallet.
How can I verify my account?
Cherry Gold Casino requires 2-step verification:
The first step begins with verifying your account data over the phone upon placing your first successful deposit. It’s a standard procedure that is done for security purposes as well as for enrolling into the casino cashback program.
As for the second step – its main purpose is to validate your documentation (KYC) and set up your account for the withdrawals.
In order to withdraw your funds, you will need to submit the following documentation:
- Photo of ID (good quality, not blurry, front/back in color);
- Photos of the credit card used (back and front in color). We only need the first 6 and last 4 digits of the card to verify it in the system. Please make sure your signature on the back is visible as well;
- A utility bill (or any other official document containing your current physical address and full name on it) issued within the last 3 (three) months;
- Payment verification form, filled in with necessary details for the wire transfer:
payment_verification_en_new.pdf
- Card authorization form:
card_authorization_form.pdf
The documents should be sent to
[email protected]
What validation documents do I need to submit?
In order to withdraw your funds, you will need to submit the following documentation:
- Photo of ID (good quality, not blurry, front/back in color);
- Photos of the credit card used (back and front in color). We only need the first 6 and last 4 digits of the card to verify it in the system. Please make sure your signature on the back is visible as well;
- A utility bill (or any other official document containing your current physical address and full name on it) issued within the last 3 (three) months;
- Payment verification form, filled in with necessary details for the wire transfer:
payment_verification_en_new.pdf
- Card authorization form:
card_authorization_form.pdf
The documents should be sent to
[email protected]
I do not feel comfortable providing so much personal information. Why do I need to do that?
The thing is that different casinos have different withdrawal policies. Being a licensed casino we do require a certain list of documents to complete the verification of your profile. All the documents requested are essential for us to make sure we have all the information needed to process secure withdrawal transactions in the future. Do not worry, as soon as the documents are provided, your account will be fully set for your withdrawals with us!
Is it necessary to verify my account over the phone?
Having placed the first deposit, each player is subjected to undergo a verification process over the phone to confirm details on the account by Customer Support. If such is not performed, the Casino reserves the right to block deposits, void promotions, winnings and cancel withdrawals in the future events.
After placing a deposit the player will also receive an e-mail notification. We recommend the cardholder to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them in an easily accessible place.
I don’t have a utility bill. Can it be replaced?
A Utility Bill can be replaced with any other official document (e.g. rental agreement, bank statement, etc.) issued within the last 3 months, containing player’s current physical address and full name on it.
I do not have a void check since I don’t use them. Can it be replaced?
If player does not use paper checks, s/he will need to submit the Bank Wire Instructions with the details necessary to perform payment action (recipient's full name, contact information, and bank account details such as routing and transfer numbers).
I’ve already sent the paperwork. Why are they asking me to resend something?
Approval of documentation is a one-time procedure and takes up to 4 (four business days). Should any document be missing, the player will be emailed with the list of necessary documents to be provided to the Casino finance department for verification process. In case of the player failing to provide documents within the time frame mentioned above, the Company might deny such withdrawal request until the provision of such documentation.
My account is verified now. How do I request a withdrawal?
To make a withdrawal request, follow these simple steps:
Go to your Cashier and select 'Withdraw.'
If you haven't completed CUSTOMER REGISTRATION previously, you might be prompted to fill in any necessary personal details. These details can later be reviewed upon clicking on 'View Profile' (on the 'Withdraw' page).
Enter the withdrawal amount (keeping in mind the minimum of $100) and choose 'BankWire' (even if the withdrawal is intended for your card or BTC wallet).
Provide your Wire Transfers details as requested (specify your preferred withdrawal method in 'Other'), and then click 'Request Payout.'
That's it! Remember, you can track your pending requests under 'PAYOUT REVIEW' (on the 'Withdraw' page).
Can I choose a preferable payout method?
Please be informed that your winnings might be sent back to the credit card you deposited with, to your bank account, or to your Bitcoin wallet. However, it’s always up to our finance department to decide upon the final withdrawal method. If you have any specific preferences- please kindly mention them in your email to our finance team (
[email protected])
Why is there only the bank wire option in the Cashier?
Bank Wire form in player’s cashier is a built-in withdrawal method that allows customers to request a payout. Yet, it doesn’t predetermine the ultimate withdrawal method automatically, leaving our Finance Department with the final decision to make.
How long until my pending withdrawal in the cashier is processed?
It usually takes approximately 3-7 business days (Monday through Friday) for the finance department to process the pending withdrawal request.
How do I find out that my withdrawal request has been processed and sent to me?
It usually takes approximately 3-7 business days (Monday through Friday) for the finance department to process the pending withdrawal request. As soon as it gets approved, you will be contacted via email by our finance team with the detailed explanation regarding the processed amount and final payout method.
Can I cancel the withdrawal request if it’s already pending?
After submitting a withdrawal request, you can track its status by visiting the "PAYOUT REVIEW" section found within the Cashier area of your account. Your ongoing requests will be listed under "Pending Requests" and remain visible there during the processing period (typically 3-7 business days). During this time, you have the option to cancel any pending withdrawals and have the funds reinstated to your playable balance. However, once a request has been processed and appears under "Processed," it cannot be canceled.
To cancel a pending withdrawal:
1. Navigate to the "Withdrawal" page in your Cashier.
2. Click on "PAYOUT REVIEW."
3. Under "Pending Requests," find the request(s) you wish to cancel and check the box next to the request ID.
4. Click on "Cancel Selected Requests."
The funds from any canceled requests will be returned to your playable balance. Please be aware that if you cancel a withdrawal and reinitiate it, the waiting period for processing will restart.
Do I need to fill out a Card Authorization Form and Payment Verification Form in case I didn’t use a card for depositing?
A credit Card Authorization Agreement should be provided for each and every card successfully used for the deposits with the Cherry Gold Casino. In the case of using other depositing methods (cryptocurrency or payment vouchers) – the validation form itself, along with the copy of the card can be skipped altogether. The Payment Verification Form is mandatory regardless of the player’s depositing method. This form has to be filled out with banking details for international wire transfers, such as bank address, bank name, account number, ABA/IBAN/SWIFT, etc.
Do I have to submit the documents for all the cards I’ve used to deposit or it would be enough to provide it for the one I want to use for payout?
Credit Card Authorization Agreement should be provided for each and every card successfully used for the deposits with the Cherry Gold Casino. In case of using other depositing methods (cryptocurrency or payment vouchers) – the validation form itself along with the copy of the card can be skipped altogether.
How to cash out from No Deposit Bonus?
All No Deposit Bonuses are subject to the Playthrough Requirements and Maximum Cashout Limits. The bonus amount must be wagered a minimum of 50 times for slot games or card games and 60 times for roulette games.
The maximum withdrawal amount (unless otherwise stated) from a No Deposit bonus in an amount valued at or below $50 is twice the face value of the bonus. All No Deposit Bonuses valued above $50 come with a cash-out limit equal to the value of the bonus. No Deposit Bonuses cannot have max cash-out of over $100.
Once you meet the Wager Requirements for the sing-up bonus, any amount that is over the Maximum Cashout Limit will be automatically removed from the balance and you will not be able to withdraw these funds.
Upon requesting for the withdrawal of the winnings, you should place at least one deposit to verify the account in the system. The minimum amount of the withdrawal starts with $100; following up on that, you will be required to place a deposit, equal to the difference between minimum withdrawal amount and max cashout won from the No Deposit Bonus (unless otherwise stated). The amount of the placed deposit shall be additionally subject to bets in the face amount of the deposit done prior to requesting for the cashout.
Where to find ABA/ACH routing numbers?
ABA routing numbers and ACH routing numbers may be the same for some institutions or they might be separate. They can be checked and determined on websites. ABA is listed as “check routing number” and ACH is listed as “electronic” or “direct deposit” on the bank’s website. Optionally, ABA routing numbers and ACH routing numbers can be checked in personal online banking account.
Why do we need to verify account details over the phone?
Being a licensed casino we absolutely respect our customers' privacy. Still your security is equally important to us and we need to make sure that the person who deposits, plays and receives winnings is the same person. So, as it is mentioned in terms and conditions, we need to verify account details through the phone call.
Why is it so easy to deposit and so complicated to withdraw?
Please be kindly informed that different casinos have different withdrawal and depositing rules, some of the do require documents being submitted prior to placing a deposit and some of them don’t. As for our casino – we do not impose mandatory paperwork validation when making a deposit. Yet, we do require the documents for running safe withdrawals.
Who can play at Cherry Gold casino?
Anyone who is of legal age (18+) is allowed to play at Cherry Gold Casino.
Can I have more than one account?
Cherry Gold Casino allows only one active account per person in the casino. Creation of more than one account can result in winnings being voided and all the accounts being terminated.
Can my partner/family member also create an account?
Family Members/Partners/Relatives are allowed to create their own accounts as long as they comply with the Casino Terms & Conditions:
- each customer should use their own credit/debit card for placing the deposits
-upon registering the accounts Family Members/Partners/Relatives will be required to verify their profiles with the copies of their IDs (Passports/Driving License). The documents should be submitted to
[email protected] with a prior consulting casino customer support representative.
I can’t login into my account. Why is that?
There are a couple of reasons why you would not be able to log in. The most common log in issue is incorrect login or password. Please note that passwords are case sensitive, so please make sure CAPS Lock key on your device is not active. If you are positive that you are entering the correct information, please contact Customer Support via Live Chat or over the phone for assistance.
I forgot my password. How do I reset it?
You can reset your password by using the "Forgot Password" button available from all gaming options of the casino. After that, you will receive an email with the password reset link, and all that's left is to create a new strong password. You may also contact Customer Support representatives either via Live Chat or over the phone if you need any assistance.
I forgot my username. Now what?
If you have forgotten your username there are a couple of options to get it retrieved: You can either contact Customer Support via Live Chat and allow them to verify your account over the phone; or send an email request at
[email protected] with your full name, physical address and date of birth and you will be advised on the username over the email.
How can I register an account?
Please click on Sign-up on the right upper corner of the page and insert the necessary details to finalize the registration procedure.
How do I change personal info on my account?
Unfortunately, there’s no technical possibility to change personal profile data on player’s gaming account from the player’s side. In case any info needs to be changed/updated – please contact Customer Service for assistance.
How do I look up my personal info on the account?
For PC users: In order to look up your profile info, please proceed to the Cashier -> Withdraw tab -> click on Magnifying Glass next to your Name
For Mobile users: In order to look up your profile info, please proceed to the Deposit -> Profile -> click on Magnifying Glass next to your Name
How do I look up my account history (bonuses, deposits, withdrawals)?
For PC users: In order to look up your account history, please proceed to the Menu -> Deposit -> History -> Enter the date range and then select 'Search' to see your past transactions
For Mobile users: In order to look up your account history, please proceed to the Menu -> Deposit -> History -> Enter the date range and then select 'Search' to see your past transactions
